dn999 Privacy Policy – How We Protect Your Data

We know privacy documents can feel like a chore to read — long, full of legal phrases, and not particularly written for the person who actually has to understand them. At dn999, we have made a deliberate effort to write this Privacy Policy in clear, everyday English that Pakistani players can actually follow. If something is not clear, you are always welcome to contact our support team and ask directly.

This policy covers everything you need to know about how dn999 handles your personal information — from the moment you first visit our platform to the day you decide to close your account, and everything in between. It covers our casino games, sports betting (including cricket and football markets), the referral programme, and all promotions and bonuses.

By registering a dn999 account or using any part of our platform, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree, please do not register or use dn999.

This Privacy Policy applies to all personal information collected by dn999 through the dn999.wine website and its associated mobile interfaces. It applies to all registered players as well as visitors who browse the platform without creating an account.

For the purposes of this policy, "personal information" means any information that identifies you or could reasonably be used to identify you — including your name, mobile number, CNIC number, device identifiers, payment account details, and IP address. It does not include anonymised or aggregated data where your identity cannot reasonably be established.

This policy should be read alongside our Terms and Conditions, which govern the overall agreement between you and dn999. In the event of any conflict between the Terms and Conditions and this Privacy Policy on matters relating to personal data, this Privacy Policy takes precedence.

dn999 collects personal information in three main ways: information you provide directly, information collected automatically when you use the platform, and information received from third-party payment processors. Here is a breakdown of each category:

2.1 Information You Provide Directly

• Registration details: When you create a dn999 account, you provide your full name, mobile phone number, date of birth, and chosen password. All of this is required to open an account.
• Identity verification documents: When dn999 requests age or identity verification, you may provide a copy of your Pakistani CNIC, passport, or driving licence. These documents are used only for verification and are stored securely.
• Payment information: When you make a deposit or withdrawal, you provide details related to your payment method — such as your Easypaisa or JazzCash registered mobile number, or your bank account details for IBFT transfers. dn999 does not store full card numbers. Card payments are processed through our certified payment gateway partners.
• Support communications: When you contact the dn999 support team, the content of your messages and the details you provide are stored so we can handle your enquiry and maintain a service history.
• Responsible gaming requests: If you request deposit limits, cool-off periods, or self-exclusion, we record this as part of your account management.

2.2 Information Collected Automatically

• Device and browser information: When you access dn999, we automatically collect your IP address, device type, operating system, browser type and version, and screen resolution. This helps us optimise the platform for your device.
• Session and usage data: We record the pages you visit on dn999, the games you play, the bets you place, the time and duration of your sessions, and how you navigate between sections of the platform.
• Referral tracking: If you arrive at dn999 through a referral link, we record which referral code or link you used in order to credit the appropriate referral bonus to the referring player.
• Cookie data: dn999 uses cookies and similar tracking technologies as described in Section 7 of this policy.

2.3 Information From Third Parties

• Payment processors: Our payment gateway partners (who handle Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments) share transaction confirmation data with dn999 to allow us to credit deposits and process withdrawals accurately.
• Fraud prevention services: dn999 uses third-party fraud detection services that may provide risk scores or flag unusual transaction patterns associated with your account. We do not receive or store raw data from these services beyond their risk assessments.

dn999 uses your personal information for the following specific purposes — and only for these purposes:

• Account management: To create, maintain, and administer your dn999 account, including verifying your identity and age.
• Processing transactions: To receive your PKR deposits, calculate your balances, settle your bets and winnings, and process your withdrawal requests to Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or your card.
• Platform delivery: To provide you with access to all dn999 games (Ludo, card games, Baccarat, live casino, fishing games) and sports betting markets (cricket, football, and all others) that make up the dn999 service.
• Customer support: To respond to your queries, resolve disputes, and maintain a record of communications with our support team.
• Security and fraud prevention: To detect and prevent fraudulent activity, multiple account registrations, bonus abuse, money laundering, and other prohibited conduct as described in the dn999 Terms and Conditions.
• Bonus and referral management: To track bonus eligibility, wagering progress, and referral programme activity, and to credit appropriate rewards to your dn999 wallet.
• Platform improvement: To analyse how Pakistani players use dn999, identify areas for improvement, test new features, and optimise the platform's performance across different devices and connection speeds.
• Marketing communications: To send you promotional offers, bonus alerts, and news about dn999 — but only if you have opted in to receive marketing messages. You can opt out at any time as described in Section 11.
• Legal compliance: To meet our obligations under applicable laws and cooperate with regulatory authorities where required.

dn999 processes your personal information on the following legal grounds depending on the specific processing activity:

• Contract performance: Processing necessary to fulfil the contract between you and dn999 — including running your account, processing transactions, and delivering gaming services — is carried out on the basis of contractual necessity.
• Legal obligation: Where applicable law requires dn999 to retain certain records or share data with authorities, processing is carried out on the basis of legal compliance.
• Legitimate interests: dn999 processes some data — such as fraud detection signals and platform analytics — on the basis of our legitimate interest in operating a secure and functional platform, provided this does not override your privacy rights.
• Consent: Where dn999 sends you marketing communications or deploys non-essential cookies, we do so on the basis of your consent. You may withdraw consent at any time.

dn999 does not sell, rent, or trade your personal information to third parties. Period. There are, however, limited and specific circumstances under which dn999 may share your data with carefully selected parties:

• Payment processors: dn999 shares the transaction-relevant data necessary to process your PKR deposits and withdrawals with our certified payment gateway partners (covering Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa, and Mastercard processing). These partners are contractually bound to process your data only for the specific payment purpose.
• Fraud and security services: dn999 uses specialist third-party services to screen for fraud, money laundering, and multi-account violations. These services receive limited data necessary to generate risk assessments. They cannot use this data for any other purpose.
• Technology service providers: dn999's platform infrastructure relies on cloud hosting, data analytics, and communication service providers. These providers act as data processors under contractual terms that prohibit them from using dn999 player data for their own purposes.
• Game content providers: Some games accessible through dn999 are provided by third-party software studios. Where these studios process gameplay data, they do so under strict data processing agreements with dn999.
• Legal and regulatory authorities: dn999 will disclose personal information to law enforcement agencies, regulators, or courts where required to do so by applicable law or a valid legal order. Where legally permitted, dn999 will notify affected players of such disclosures.
• Business transfers: In the event of a merger, acquisition, or sale of dn999's business or assets, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified before their data is transferred and becomes subject to a different privacy policy.

Given that dn999 handles real-money PKR transactions, we want to be particularly transparent about how payment-related data is handled. Pakistani players' financial information deserves specific attention.

• dn999 does not store complete card numbers on our servers. Card payment processing is handled by PCI-DSS compliant payment gateway partners. dn999 receives only a transaction reference and masked card details (e.g., last four digits) for display in your transaction history.
• Mobile wallet transaction data (Easypaisa, JazzCash, NayaPay, SadaPay) is retained only to the extent necessary to process the specific transaction, match it to your dn999 account, and resolve any disputes arising from it.
• IBFT bank transfer details are used solely to verify and process incoming deposits and outgoing withdrawals. Bank account numbers are stored in encrypted form and are never displayed in full within the dn999 platform interface.
• Your complete transaction history — all deposits and withdrawals — is accessible to you at any time from within your dn999 account dashboard. This record is maintained for the duration of your account and for a minimum of five years after account closure for regulatory compliance purposes.
• If dn999 detects a suspicious transaction on your account, we may temporarily hold the relevant funds pending investigation. You will be contacted by our support team and asked to verify the transaction. Legitimate transactions will be released promptly once verified.

dn999 uses cookies and similar technologies to make the platform work properly, understand how it is used, and improve the experience for Pakistani players. Here is what you need to know:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language and display preferences, and keep you securely authenticated while you are using dn999. You cannot opt out of essential cookies without losing access to the platform.
• Analytics cookies: dn999 uses analytics tools to understand aggregate usage patterns — which games are most popular, how players navigate between sections, and where the interface could be made clearer. Analytics data is processed in anonymised, aggregated form. You can opt out of analytics cookies through your browser settings.
• Session cookies: These expire when you close your browser and are used to track your activity within a single dn999 session for security purposes, including detecting sudden changes in IP address or device that might indicate an account takeover attempt.
• Referral tracking: When you arrive at dn999 through a referral link, a cookie stores the referral code for up to 30 days. This ensures the referring player receives their bonus even if you do not register immediately.

You can manage cookie preferences through your browser settings. Disabling cookies beyond the essential category may affect how some parts of the dn999 platform function but will not prevent you from using core features.

dn999 takes the security of your personal information seriously and implements multiple layers of protection to keep it safe:

• Transmission encryption: All data transmitted between your device and the dn999 platform is encrypted using 256-bit SSL (TLS 1.2 or higher). This means information cannot be intercepted in transit.
• Storage encryption: Sensitive data stored on dn999 servers — including passwords, payment identifiers, and identity document details — is encrypted at rest using industry-standard algorithms. Plain-text storage of sensitive fields is prohibited in all dn999 systems.
• Access controls: Access to dn999 player data is restricted to staff who need it to perform their specific job functions. All internal access is logged, audited, and subject to strict authorisation controls. dn999 staff are prohibited from accessing player data beyond what their role requires.
• Penetration testing: dn999 engages independent security specialists to conduct regular penetration testing of the platform's infrastructure and identify any vulnerabilities before they can be exploited.
• Data breach response: In the unlikely event of a data breach affecting your personal information, dn999 will notify affected players promptly and take all reasonable steps to contain the breach and prevent further exposure. We will also notify relevant authorities as required by applicable law.
• Your own security: Security is a shared responsibility. We strongly recommend you use a unique, strong password for your dn999 account and avoid accessing the platform on shared or public devices. Do not share your login credentials with anyone, including dn999 support staff — our team will never ask for your password.

dn999 retains your personal information for as long as is necessary for the purposes described in this policy, subject to the following principles:

• Active accounts: While your dn999 account is active, we retain all data associated with your account to deliver the full platform service, including your transaction history, gaming history, and communication records.
• Closed accounts: Following account closure, dn999 retains your core registration data, identity verification records, and transaction history for a minimum of five years. This retention period exists to meet our regulatory and anti-money-laundering obligations and to allow us to resolve any late-arising disputes or legal claims.
• Support records: Support communications are retained for three years from the date of the last interaction, unless a specific matter requires longer retention for dispute resolution purposes.
• Marketing data: If you have opted out of all marketing communications from dn999, we retain a record of your opt-out preference indefinitely to ensure we do not inadvertently send you future communications. This is a suppression record, not a marketing record.
• Anonymisation: Where data is no longer required for any active purpose but is still useful for platform analytics, dn999 may anonymise it (removing all identifiers that could be used to identify you) and retain the anonymised data indefinitely for platform improvement purposes.

You have meaningful rights over the personal information dn999 holds about you. Here is what you can ask for and how to ask:

• Right of access: You can request a copy of the personal information dn999 holds about you. We will provide this within 7 days of a verified request. Requests can be made by contacting our support team at support@dn999.wine.
• Right to correction: If any of your personal information held by dn999 is inaccurate or out of date, you can ask us to correct it. For most fields (such as your contact mobile number), you can update this directly from your dn999 account settings.
• Right to deletion: You can ask dn999 to delete your personal information. We will honour this request where it does not conflict with our legal obligations — for example, we are required to retain certain financial records for regulatory compliance periods even after you request deletion.
• Right to restrict processing: In certain circumstances (for example, where you contest the accuracy of data we hold), you can ask dn999 to temporarily stop using your data while the matter is resolved.
• Right to data portability: You can request that dn999 provides your personal information in a structured, machine-readable format so you can transfer it to another service if you wish.
• Right to withdraw consent: Where dn999 processes your data on the basis of consent (such as marketing communications or non-essential cookies), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact dn999 support at support@dn999.wine with the subject line "Data Rights Request." We will respond within 7 days and may need to verify your identity before processing the request.

dn999 may send you promotional messages including bonus offers, free bet alerts, new game announcements, and seasonal promotions — but only if you have opted in to receive them during registration or at a later point through your account settings.

• Marketing messages from dn999 are sent via SMS to your registered Pakistani mobile number and, where provided, by email.
• You can opt out of all marketing communications at any time by contacting dn999 support at support@dn999.wine or by updating your communication preferences in your account settings.
• Opting out of marketing will not affect transactional messages — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent regardless of marketing preference as they are necessary for the operation of your account.
• Players who have requested self-exclusion through the dn999 Responsible Gaming tools will automatically be removed from all marketing communications for the duration of their exclusion period.

dn999 is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. If we discover that an account has been created by a person under 18, that account will be immediately closed and any associated personal information deleted from our systems, except where retention is required by law.

If you believe a person under 18 has created a dn999 account, please contact us at support@dn999.wine and we will investigate and act promptly.

Parents and guardians in Pakistan are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms. dn999 also recommends enabling safe browsing filters on shared household devices.

dn999 may update this Privacy Policy from time to time to reflect changes in our practices, new regulatory requirements, or improvements to the platform. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered mobile number or email address (where provided) summarising the key changes.
• Post a notice on the dn999 platform for at least 14 days before the updated policy takes effect.

Your continued use of the dn999 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept a material change to this policy, you have the right to close your account before the change takes effect.

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to make a complaint about how dn999 has handled your personal information, please get in touch through any of the following channels:

• Email: support@dn999.wine — use subject line "Privacy Enquiry" for data-related queries.
• Live Chat: Available 24 hours a day, 7 days a week through the dn999 platform when you are logged into your account.
• Response time: dn999 will acknowledge all privacy-related enquiries within 24 hours and aim to resolve them fully within 7 days.